Installing Xima Chronicall
Xima Chronicall is a reporting tool which is easy to install and easy in use. Chronicall can be installed on a PC or server running XP till W8.1 or Server 2003 till 2012 or on Linux. Installing...
View ArticleXima VRTX recording on Avaya IP Office
Xima released a new device a while ago, the VRTX. The VRTX is used for recording calls on a SIP trunk or an E1/T1. On the front there are two ports, one from the router (SIP) or ISDN Modem and…Read more →
View ArticleComparison of IP SoftPhone and Avaya Communicator
With the release of IP Office 9.1, the IP SoftPhone (Re-branded Counterpath Xlite) is no longer supported. The replacement, is a more clean interface, but we do lose some features. No video, no...
View ArticleIP Office 9.1 security settings
With 9.1 there are a lot of changes made to add more security to the system. One of them is is that you are forced to change the default passwords at the first log in. One exception is when you…Read...
View ArticleClick to call from Outlook
IP Office, back in the day, used to use TAPI to allow users to dial from Outlook Contacts. Now that Microsoft has entered the voice telephony, they have enhanced capabilities in their products. With...
View ArticleFNE Codes Decrypted
With mobility (Mobile Twinning) becoming such a common part of life for workers, IP Office can do this with ease, even on Essential Edition. Remembering that everyone can have Mobile Twinning for free,...
View ArticleIP Office Server Edition Backup
Often, we get questions from customers on how to do a backup to Server Edition. It is pretty easy, but most commonly I am finding that people are trying to save the Primary servers backup on the...
View ArticlePaging Via Voicemail Pro
Voicemail Pro can be used to deliver pre-recorded announcements. This can be useful when the same announcement is repeated frequently. This method requires the paging port to be an analog extension....
View ArticleEnable console output via telnet
Sometimes you can’t get a serial cable connected to an IPO but you need access to the debug port, ie, no serial cable or physical access. This doesn’t help if you’re looking for startup logs but it...
View ArticleMigrate Windows Voicemail Pro to Linux
With the UCM and the introduction of the Application Server, we no longer need to give money to Bill Gates or the Evil Empire (Microsoft). Then, once that took off, Avaya used that as a base, for...
View ArticleSetting Up A Conference On A B149
This How-To covers setting up a conference on an Avaya B149 Analog Conference Handset. These handsets are supported from R7.0. I have personally tested these steps on R9.0 and R9.1, but they should...
View ArticleSCN Dialing
This tutorial explains how to configure an SCN, and the ability to dial from a remote site, across an SCN network, to the main site’s trunks. The tutorial is divided into two sections, the first of...
View ArticleMy IP Office system is not on a network. How do I connect & log in?
If your IP Office is not on a network and you wish to log in and connect to your IP Office system follow the steps below: Connect an Ethernet cable to the LAN or the WAN(LAN2) Port, and to a...
View ArticleLog into Administration for IP Office
To log in and connect to your IP Office system follow the steps below: Double click on the IP Office Manager icon on your PC’s desktop or click on Start > All Programs > IP Office > Manager....
View ArticleCreate 3rd party Certificate for IP Office
For IP Office, with all the new applications and need for security, certificates are becoming more of a common place for iP Office programmers. Every certificate provider will do things a bit...
View ArticleEquinox on IP Office R11 Essential Edition
Equinox on IP Office R11, seems to be giving everyone some fits. For this example, I defaulted an IP500 licensed for Essential Edition. The installation will be part of the SIP Extensions guide....
View ArticleAutomate Spaces Install on Avaya R11 Equinox
With IP Office Release 11, Avaya Introduced Equinox as the UC/Soft-phone App. differing from other UC clients for IPO office, Equinox gets its IM/Presence components from the cloud. More...
View ArticleEquinox on IPO R11 with Self Signed Certificate
Setting up Equinox on IP Office R11 Server Edition/hosted with Self Signed Certificate In order to get Equinox client to securely connect to Server Edition or Hosted IP Office, we need to have a...
View ArticleIPOCC with LetsEncrypt Certificates
Using Lets Encrypt Certificates for Signed Certificates in IP Office Contact Center The purpose of this document is to provide guidelines for configuring Lets Encrypt certificates in IP Office...
View ArticleActive Call Preservation
IP Office Active Call Preservation IP Office provides numerous resiliency enhancements throughout the solution. With Release 9.0, Server Edition can now preserve the RTP (or voice) stream of active...
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